Frequently Asked Questions

Can I collect my order?
Yes, providing an arrangement has been made beforehand and payment was not made by credit, debit card over the phone, by fax or by E-mail. This is to protect the card holder.

Can you send my order to a different address than the one my credit card is registered to?
No. This is for security reasons.

Who Handles Your Payment?
Transactions are processed through PayPal but you don’t need a PayPal account to order from us. Pay with your debit or credit card as a PayPal guest.

Do you install the items you supply?
Yes, all the items we sell online or over the counter can be fitted in our own workshops at Longwood Road in Trafford Park, Manchester. We are just off junction 9 of the M60 Motorway. Just call 0161 848 9304 for an estimate, or email from our contact page.

If I purchase an item, can it be installed by you at a later date?
Yes, we can fit all products purchased from our on line shop, or over the counter.

Will you supply me with guidance when fitting a product bought from you?
Yes, we will supply you with as much help as possible.

Do I get a warranty with the items I purchase from you?
Yes, all products we supply are covered by a manufacturer’s warranty which is at least one year. Some products are covered for two or three years providing an authorised product dealer carries out a service as required by the manufacturer at the end of the first and second year. This information will be supplied at the time of purchase.

If I purchase a clearance line product, do I still get a warranty?
Yes. You do, but we may not be able to replace the goods. If this is the case we will supply you with a Refund or a Credit Note to cover the cost of the goods. The choice is yours.

Do all the new parts you supply come from an official UK source?
Yes, all the new parts we supply were intended for sale in or through the UK dealer network.

Can you supply me with items other than the ones showing on your site?
Yes we can, the number of items we can supply is too large to show on our site. If you can’t find what you’re looking for please contact us.

Can you supply goods to other parts of the world?
Yes we can, and do send goods all  around the world. Payment can me made by PayPal, Credit or Debit card. If in doubt please contact us.